The practice is well suppported by six receptionists and a secretary who provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries and dealing with patient records.
Receptionists are life-line to the practice and they deserve to be dealt with respect and care as this can help you to get excellent patient care and service from the practice. The practice runs a zero tolerance policy to verbal abuse and violence and does not discriminate between race, colour or religion.
Mutual co-operation will make a successful practice.