All calls to the surgery will be triaged by the GP before you are allocated an appointment if necessary.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Phone us Monday to Friday on 01634-727888, 8:30am to 6:30pm
• We operate a telephone triage system. If it is thought necessary to see a clinician you will be offered an appointment for that day or the following day, we will not facilitate "walk in appointments".
   
  For urgent appointments out of hours please telephone NHS 111.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

• Phone us Monday to Friday on 01634-727888, 8:30am to 6:30pm
• Complete an online form to request an appointment. This service is known as eConsult, it is available Monday to Friday 8am to 9am. We will respond before the end of the next working day or sooner when we are open.
• We operate a telephone triage system. If it is thought necessary to see a clinician you will be offered an appointment for that day or the following day, we will not facilitate "walk in appointments".
   
• Use the NHS App to see what appointments are available.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We operate a telephone triage system. If it is thought necessary to see a clinician you will be offered an appointment for that day or the following day, we will not facilitate "walk in appointments". For urgent appointments out of hours please telephone NHS 111.

All appointments are initially triaged over the telephone. You can book an appointment by telephoning 01634-290644 or complete an online form this service, known as eConsult, is available Monday to Friday 8am to 9am. We will respond before the end of the next working day or sooner when we are open.

The receptionist will need to obtain clinical information from you to pass to the doctor, so that the doctor can decide how best to deal with your request.

Patients are requested to telephone before 10:30 if a visit is required that day. Emergency visits only will be arranged after this time. Please give the receptionist as much information as possible to enable the doctor to allocate priority house calls.

A doctor or a nurse may phone you back, as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse - or indeed arrange hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

As qualified healthcare professionals, pharmacists can offer advice and treatment (without the need to contact our surgery to get a prescription) for minor illnesses such as:

• Sore throat (adults and children aged 5 years and over)
• Earache (children and young adults aged 1 to 17 years)
• Sinusitis (adults and childrens aged 12 years and over)
• Impetigo (adults and children aged 1 year and over)
• Shingles (adults aged 18 years and over)
• Infected insect bites (adults and children aged 1 year and over)
• Uncomplicated urinary tract infections (UTIs) in women under 65. (women age 16 to 64 years)

They can also advise on medicine that you can buy without a prescription to help with aches and pains, coughs, colds and hayfever. Find a pharmacy (NHS UK).

To cancel your appointment 

• use your NHS account (through the NHS website or App)
• reply CANCEL to your appointment reminder text message
• phone us on 01634 290644 when we are open
• visit the surgery and let the receptionist know in person

Please tell us as soon as possible if you no longer need your appointment so we can offer it to someone else and help reduce waiting times.

If you regularly miss booked appointments, you may be asked to find an alternative GP practice and removed from our practice list.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.