Practice Management

 Practice Manager

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. She does liaise with CCG and other organisations related to the practice. She is also complaints manager for the practice and can be approached for any complaints or suggestions through any practice staff.


The practice is well suppported by six receptionists and a secretary who provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries and  dealing with patient records.

Receptionists are life-line to the practice and they deserve to be dealt  with respect and care as this can help you to get excellent patient care and service from the practice.  The practice runs a zero tolerance policy to verbal abuse and violence and does not discriminate between race, colour or religion. 

Mutual co-operation will make a successful practice.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website