Appointments

Configure Appointment Details
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Please not that the Cancellation Form CANNOT be used to book an apointment.

All calls to the surgery will be triaged by the GP before you are allocated an appointment if necessary. Our surgery telephone numbers are:

Matrix Medical Centre 01634 406607

Brompton Medical Centre 01634 845898

Gun Lane Medical Centre 01634 727888

Pharmacy First

Routine Appointment

 
✅ Step 1 – Contact Us
✅ Step 2 – Triage
  • A GP or trained clinician will review your request.
  • They will decide how best to help you based on your needs.
✅ Step 3 – Outcome
You may:
  • Receive advice by text, phone or online.
  • Be offered a telephone or video consultation.
  • Be invited for a face-to-face appointment.
  • Be directed to another service (pharmacy, community team, NHS 111).
Why We Are Making This Change
  • Urgent problems can be prioritised quickly.
  • You will get the right care without unnecessary delays.
  • It helps us manage demand fairly for all patients.
👉 We understand this is a change to the way you access our services, and we will support you throughout the process, more information about Total Triage Model can be found here.

Urgent Appointment

To request an urgent appointment for today (Monday to Friday):

  • please telephone the surgery within Opening Hours to arrange an Urgent Appointment.

When you get in touch, we will ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We safely help as many patients as we can with urgent same-day needs but high demand can exceed availability some days. When this happens, we may be able to offer you an evening or Saturday appointment locally or signpost you to other appropriate services that can help you quickly.

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Home Visits

Patients are requested to telephone your surgery before 10.30 am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.

A doctor or nurse may phone you back, as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse - or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

Pharmacy First Service

As qualified healthcare professionals, pharmacists can offer advice and treatment (without the need to contact our surgery to get a prescription) for minor illnesses such as:

  • Sore throat (adults and children aged 5 years and over)
  • Earache (children and young adults aged 1 to 17 years)
  • Sinusitis (adults and childrens aged 12 years and over)
  • Impetigo (adults and children aged 1 year and over)
  • Shingles (adults aged 18 years and over)
  • Infected insect bites (adults and children aged 1 year and over)
  • Uncomplicated urinary tract infections (UTIs) in women under 65. (women age 16 to 64 years)

They can also advise on medicine that you can buy without a prescription to help with aches and pains, coughs, colds and hayfever. Find a pharmacy (NHS UK).

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Cancel or Change an Appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • reply CANCEL to your appointment reminder text message
  • phone your surgery when we are open
  • visit the surgery and let the receptionist know in person.

Please tell us as soon as possible if you no longer need your appointment so we can offer it to someone else and help reduce waiting times.

If you regularly miss booked appointments, you may be asked to find an alternative GP practice and removed from our practice list.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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Opening Times

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Page last reviewed: 07 November 2025
Page created: 10 March 2025