Appointments

All calls to the surgery will be triaged by the GP before you are allocated an appointment if necessary.

Urgent Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • Phone us Monday to Friday on 01634-727888, 8:30am to 6:30pm
  • Use an online form - eConsult - this is on our home page and is available Monday to Friday from 8:00am to 8:30am to request an appointment. We will respond within the allocated time. We are open Monday to Friday, 8:00am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointment

To request a routine appointment in the next 7 days:

  • Phone us Monday to Friday on 01634-727888, 8:30am to 6:30pm
  • Use an online form - eConsult - this is on our home page and is available Monday to Friday from 8:00am to 8:30am to request an appointment. We will respond within the allocated time. We are open Monday to Friday, 8:00am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your Appointment

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Appointment System

All appointments are initially triaged over the telephone. You can book an appointment by telephoning 01634-727888.

The receptionist will need to obtain clinical information from you to pass to the doctor, so that the doctor can decide how best to deal with your request.

econsult

Home Visits

Patients are requested to telephone before 10:30 if a visit is required that day. Emergency visits only will be arranged after this time. Please give the receptionist as much information as possible to enable the doctor to allocate priority house calls.

A doctor or a nurse may phone you back, as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse - or indeed arrange hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Opening Times

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