Appointments

• Use our online consultation form (preferred).
• Or call the practice if you cannot go online.

• A GP or trained clinician will review your request.
• They will decide how best to help you based on your needs.

• Receive advice by text, phone or online.
• Be offered a telephone or video consultation.
• Be invited for a face-to-face appointment.
• Be directed to another service (pharmacy, community team, NHS 111).

• Urgent problems can be prioritised quickly.
• You will get the right care without unnecessary delays.
• It helps us manage demand fairly for all patients.

To request an urgent appointment for today (Monday to Friday):

• please telephone the surgery within Opening Hours to arrange an Urgent Appointment.

When you get in touch, we will ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We safely help as many patients as we can with urgent same-day needs but high demand can exceed availability some days. When this happens, we may be able to offer you an evening or Saturday appointment locally or signpost you to other appropriate services that can help you quickly.

As qualified healthcare professionals, pharmacists can offer advice and treatment (without the need to contact our surgery to get a prescription) for minor illnesses such as:

• Sore throat (adults and children aged 5 years and over)
• Earache (children and young adults aged 1 to 17 years)
• Sinusitis (adults and childrens aged 12 years and over)
• Impetigo (adults and children aged 1 year and over)
• Shingles (adults aged 18 years and over)
• Infected insect bites (adults and children aged 1 year and over)
• Uncomplicated urinary tract infections (UTIs) in women under 65. (women age 16 to 64 years)

They can also advise on medicine that you can buy without a prescription to help with aches and pains, coughs, colds and hayfever. Find a pharmacy (NHS UK).

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• reply CANCEL to your appointment reminder text message
• phone your surgery when we are open
• visit the surgery and let the receptionist know in person.

Please tell us as soon as possible if you no longer need your appointment so we can offer it to someone else and help reduce waiting times.

If you regularly miss booked appointments, you may be asked to find an alternative GP practice and removed from our practice list.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.