Over-the-counter Medicines

In 2022/23, NHS Kent and Medway spent more than £18million on medications for self-limiting, short-term
illnesses and minor conditions that could potentially be bought over the counter (OTC).

NHS Kent and Medway is committed to delivering the best value to patients by ensuring we use our resources well. Therefore, to help support implementation and ensure cost effective, evidence-based use of medicines, NHS Kent and Medway does not support the prescribing of items available OTC for self-care.

More information can be found from NHS England Guidlines.


Repeat Prescriptions

We accept requests for repeat prescriptions online via the link above, by post (a SAE is required if you need the prescription posted back to you) and by personal visits to the surgery.

We do not accept request by telephone, unless the patient is housebound.

We would like to add that if ordering your prescription online, the confirmation you receive is acknowledgement of the request and not that your prescription has been done there and then.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

In-house Pharmacy

Tel: 01634 724397

The practice has an in-house late night and weekend pharmacy with opening hours as below and it also provides delivery services of repeat medications if required.

  • Monday to Saturday - 7.00 am to 10.30 pm
  • Sunday  - 10am - 5pm

A pharmacist is on site all the time to give advice about minor illnesses, who can also dispense on counter medicines without prescription as appropriate. It is advisable that before going to MEDDOC or Accident & Emergency at Medway, take advice from the Pharmacist.

Other services the pharmacy  provides to patients are C Card Service, Smoking Cessation, Medicine Uses Review, New Medicine Service, Emergency Contraception.

You can use this pharmacy if you have used MEDDOC services in the evenings and weekends for prescriptions and during extended hours surgery appointments provided by doctors in the late evenings.

It is the patient's responsibilty to ensure the correct medication is on their prescription.

Electronic Prescribing Service

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

For more information please click here.

Medication Reviews

Patients on repeat medication will have their medication reviewed on a regular basis, and this may involve a conversation with a health professional and possibly blood tests.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.