Our Staff

Nurse practitioners (NP) are educated and trained to provide health promotion and maintenance through the diagnosis and treatment of acute illness and chronic condition. Sydenham House Medical Group have a number of Nurse Practitioners based within the surgeries.

Our Practice nurse is a qualified registered nurse. She can help with health issues such as family planning and healthy living advice. The practice nurse also runs clinics for long-term health conditions such as asthma, COPD, diabetes, hypertension and CHD etc. Cervical smears, breast examination, travel immunisations and child immunisations are also done by our practice nurse.

Healthcare assistants support practice nurses with their daily work and carry out tasks such as blood pressure measurement, NHS health checks and new patient checks. They may act as a chaperone when a patient or doctor requests one.

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. She does liaise with CCG and other organisations related to the practice. She is also complaints manager for the practice and can be approached for any complaints or suggestions through any practice staff.

The practice is well suppported by six receptionists and a secretary who provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries and dealing with patient records. Receptionists are life-line to the practice and they deserve to be dealt with respect and care as this can help you to get excellent patient care and service from the practice. The practice runs a zero tolerance policy to verbal abuse and violence and does not discriminate between race, colour or religion. Mutual co-operation will make a successful practice.

01634 717755 The midwife provides maternity care from the very beginning of your pregnancy to the end so that mothers receive support and continuity of care through their pregnancy and beyond to the point where the health visitor takes over.

0300 123 3444 Opt 1, Opt 3 We have close links with the community nursing service and if community help is required our practice staff will organise the appropriate service.

0300 123 3444 Opt 1, Opt 3 A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

Counsellors, Physiotherapists